FAQ & Testimonials
Frequently Asked Questions
How can I best prepare for cleaning services?
There is nothing that needs to be done before your cleaner arrives, although some clients may prefer to complete a brief tidying of personal items ahead of time. The only thing that really matters is that your cleaners have a way to get into the home.
Do I need to be away while the cleaners are here?
The preference is yours: whether you want to be home or away, we will ensure your cleaning is efficiently and effectively completed. We are accustomed to working around people while they’re home. We will communicate with you while we’re cleaning to stay out of your way.
Do you clean behind large furniture and appliances?
Our cleaners will move and return small pieces of furniture to clean, but will require your approval to move large furniture and appliances.
What cleaning products do you use?
Mr.Clean, Windex, Vim, Allen’s Cleaning Vinegar, Weimans Stainless Steel Cleaner, and dish soap. We also provide oven-cleaning products when needed. Tools we use include various scrubbing brushes, magic erasers, Miele C3 Complete vacuum, Vileda Microfiber Mops, Swiffer 360 degree 6’ reach dusters, microfiber cloths and lint-free jersey cloths.
How many cleaners will come?
Typically just one cleaner is dedicated to maintenance service, allowing the highest level of personal accountability. We often work in teams for your first deep clean, or for any one-time cleaning services.
Do you always send the same cleaner?
Yes, we do our best to send the same cleaner for every visit however in the unlikely event that said cleaner is unavailable, we will send another team member who is fully briefed on your homes cleaning protocols.
Is it always the same price, every time?
Yes, unless additional service is requested. The price of maintenance services is always the same, even if a cleaner takes more or less time.
Are you pet friendly?
Absolutely, as long as the animal is safe and well-behaved.
What are the full services you offer?
Recurring Maintenance Service: Provides regular upkeep of your home, keeping it consistently clean.
Initial Catch-Up Service: The first deeper clean service to bring your home to a point where we can maintain your cleaning effectively and enjoy the full experience from day one.
One Time Cleans: Pre/post events, seasonal cleaning, relief cleaning.
Move-In/Out Cleaning: Check out our move-in, move-out service page here.
We also offer short term rental cleaning, such as for AirBnB.
Is a contract required?
No, you can cancel at any time.
Do you provide a guarantee?
Although our team is fully trained and our team leaders provide ongoing feedback for quality consistency, if you’re dissatisfied with your service let us know and we will return within 24 hours to rectify any areas that were missed.
How soon can I start my service?
We are fairly flexible and often have availability to start right away! For recurring maintenance visits, we’ll start first with an in-person quote which can be booked for same day. These quotes typically take 20-30 mins.
How many cleaners are on your team?
We have cleaning specialists based throughout Calgary. You will be allocated just one cleaner who will become familiar with your home and cleaning protocols. We build relationships and want to ensure your service is highly personalized!
Who are the cleaning specialists? How do you vet them?
Only carefully selected individuals in Calgary who have submitted cleared background checks and employer references are added to our team. We hire people who reflect the same values of clean home living as well as exceptional work ethic. It’s a huge priority for us to be dependable for our clients. We often choose people based on proximity, we believe it’s in everyone’s best interest if our clients are allocated someone who lives closest to them! All cleaning specialists have been trained in-house for optimal quality results. We also keep a team leader in place dedicated to finding ways for our cleaning specialists to continue to improve their skills.
How much will my maintenance cleaning service cost?
From only $100+GST, you can enjoy recurring maintenance cleaning. We will meet you at your home to provide you with an accurate quote to reflect exactly what you want included. This quote is a flat rate, based on the average expected amount of time to complete the agreed tasks. This means you will always pay the same amount each visit, making it so much easier to plan and provides pricing transparency. Your cleaner will manage their time accordingly and aim to achieve these average goal times for your home.
How much will my one-time cleaning cost?
One-time cleaning services such as move-out cleans and seasonal cleans are charged hourly at $60/hr +GST. We will invoice you the final amount once the tasks list is completed. If you have a max budget for this service, we can cap our time based on your budget and work through the cleaning list in order of priority.
How do you accept payment?
Currently via e-transfer or cheque, but stay tuned as we develop further payment options.
Are you fully insured?
Absolutely! All of our cleaning specialists are required to have $1M Liability Coverage. The whole team is also covered by WCB.
Testimonials
"Audrey and her staff are very friendly and hard working. They are always on time and Audrey is always responsive when we have questions. For the past 6 months they have been cleaning our house and my parents and we have no complaints. Highly recommend their services."
-Adhil S.
“I was a little hesitant and definitely picky when I went to hire a cleaning company because I am very particular and everyone I know seems to have the worst luck with consistency, reliability etc. of cleaners, but I’m sure glad I chose Audrey and her team! Not only do they leave my home spotless each time, they are friendly, organized, flexible for scheduling, and literally NEVER LATE. You can also tell how much Audrey cares about her team and supports their well-being which is so encouraging to see. 10/10 recommend!”
- Charis S.
“I started out with Audrey as one of her first sub-contract cleaners, and she is an amazing person to work for and work with. As one of her cleaners, I have always felt taken care of, listened to and valued, which motivates me all the more to provide the highest quality cleans for the clients. The clients themselves are awesome, really good people. Would highly recommend working for Outsource and Audrey!”
- Elyse S.
Call Us For Your
No-Obligation Quote
We provide free in-person quotes to best understand your unique cleaning needs and provide the most accurate quote possible to suit your budget. Just looking for an estimate? Call us today to chat.